Frequently Asked Questions

How do I buy an audio magazine (SonicMAG) on MP3?

• Simply click one of the MP3 options under the “Buy Audio on MP3” on the left hand side of the page and notice “Audio Product Details” in the center of the main page displays and details the product based on your selection.  Once you select what version of MP3 you want (High-Fi, Mid-Fi, or Low-Fi) simply click “Add to Cart” and proceed with “Checkout.”

What is the difference between High-Fi, Mid-Fi, and Lo-Fi MP3’s?

• The main difference is sound quality which directly corresponds with the size of the MP3 file.  The higher the quality, the larger the file, and the longer the download.  While you will find very little difference between all three MP3 qualities, High-Fi is encoded at a 128 bit rate which is CD quality, Mid-Fi is encoded at a 96 bit rate, and Low-Fi is encoded at a 64 bit rate.

How long does it take for me to download an audio magazine on MP3?

• The average 80 minute audio magazine is roughly 77MB in total for the High-Fi version, 57MB for Mid-Fi, and 38MB for Low-Fi.  Download times will vary based on your connection type. 
• High-Fi
• Broadband connection (1Mb Cable Modem, DSL, Wireless) then your download times will be around 9-10 minutes
• 56K dial up connection will be just under 3 hours
• Mid-Fi
• Broadband connection (1Mb Cable Modem, DSL, Wireless) then your download times will be around 7-8 minutes
• 56K dial up connection will be roughly 2 hours and 12 minutes
• Low-Fi
• Broadband connection (1Mb Cable Modem, DSL, Wireless) then your download times will be around 4-5 minutes
• 56K dial connection will be roughly 1 hour and 28 minutes

Once I place an order with my credit card..…then what?

• Once you place a successful credit card MP3 order, you will be presented with a screen that will list the MP3 file(s) to download.  All you need to do is simply RIGHT click the link/file and choose the “Save Target As” option in the menu and then select the folder you want to save the file(s).  If you order a Compact Disc, you will receive an order confirmation and your product will be shipped within two business days.

How do I play an MP3?

• Microsoft Windows contains an application called Media Player.  You can open your MP3 files in Media Player and listen to your audio magazine.  There are many other types of MP3 software players that you can use on your computer to play MP3 files.  Some examples of this are MusicMatch and WinAmp.

How do I copy MP3’s to my MP3 player?

• This depends on the MP3 player you are using.  Please consult your MP3 player documentation for proper downloading to your portable MP3 device.

When I click “Add to Cart” nothing happens….what is wrong?

• Our site contains “Pop-Ups.” When you click “Add to Cart,” a pop-up window will appear to display its contents and will give you the options to Continue Shopping, Update Cart, or Checkout.  If you have a pop-up blocker application running, please disable this feature.  Once disabled, you will have no problem viewing your cart and checking out.  Our site does not contain any pop-up advertisements so you can disable this feature for our site.

What happens if my download fails?

• If your download fails, navigate back to our site and on the main page you will see “Log In” on the top menu.  Simply log in and it will display all of the audio magazines you have purchased.  You can then right click the file(s), select save target as, select the folder to save the file(s) and begin downloading again.  If you have further problems with your download, please email support@divergis.com .

How long does it take to ship a SonicMAG on Compact Disc?

• It takes us up to 2 business days to ship you the CD.  We ship via the US Postal Service Domestically and Internationally.  Please note that international shipments are subject to additional shipping and handling costs and will be displayed at checkout depending on the ship-to country.

What is SonicMAG?

• SonicMAG is the “label” for audio versions of popular printed magazines.  SonicMAG is distributed via Compact Disc and MP3 through the web.  If you are interested in learning about what other magazines are on SonicMAG or would like your magazine converted to digital audio, send us an email to support@divergis.com

If your question is not listed above, please email us your question and contact information to support@divergis.com and we will respond promptly.

Thank you for visiting SonicMAG!